14.6 Heimildaskrá

Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71.
Johnston, R., & Clark, G. (2008). Service Operations Management (3. útg.). Pearson Education.
Shostack, G. L. (1984). Designing services that deliver. Harvard Business Review, 62(1), 133–139.
Walker, J. R. (2021). Introduction to Hospitality (8. útg.). Pearson Education.
Zeithaml, V. A., & Bitner, M. J. (2003). Services Marketing: Integrating Customer Focus Across the Firm (3. útg.). McGraw-Hill Education.